Refunds, returns and cancellations.

Return window

You can return a product within the return window shown on the product page and in your order confirmation, which is at least 14 days from delivery and in many of our stores 30 days. Where consumer law gives you a longer or unconditional right of withdrawal, that right applies.

What can be returned

• Unopened products in their original packaging: full refund of the product price.
• Opened products covered by a satisfaction guarantee shown on the product page: refund under the terms of that guarantee.
• Damaged, faulty or incorrect items: full refund or replacement, including any return shipping, at any time within the statutory period.

For hygiene reasons, opened personal-care items are not returnable unless faulty or covered by a guarantee.

How to return

1. Email info@chimecorner.com with your order number and the reason for the return.
2. We reply within one business day with the return address and, where applicable, a prepaid label.
3. Send the item back; keep the proof of postage.

Refund timing

Refunds are issued to the original payment method within 5–10 business days of receiving the return or, for damaged items, of approving the claim. Bank processing times may add a few days.

Subscriptions

Subscription orders can be cancelled before the next renewal by emailing us or through the link in your confirmation email. Products already dispatched follow the return rules above.

Last updated 2026-09-30.